Refund Policy

Last Updated: January 15, 2025

1. Nature of Our Services

Jito Hub provides free educational content, articles, guides, and information about Jito and Solana MEV infrastructure. Our primary purpose is to educate users about blockchain technology and cryptocurrency-related topics.

Currently, we do not offer any paid products, services, subscriptions, or require payment for access to our Website content.

2. No Products or Services for Sale

As of the date of this policy, Jito Hub:

• Does not sell any products or merchandise
• Does not charge fees for accessing Website content
• Does not offer paid subscriptions or memberships
• Does not process payments or financial transactions
• Does not provide paid consulting or advisory services
• Does not sell cryptocurrency, tokens, or digital assets

3. Third-Party Services

If you make purchases or enter into transactions with third-party services linked from our Website (such as cryptocurrency exchanges, wallet providers, or staking platforms), those transactions are subject to the refund policies of those third-party providers, not Jito Hub.

We are not responsible for:

• Refund policies of third-party services
• Payment processing or refunds for third-party purchases
• Disputes between you and third-party service providers
• Quality, performance, or delivery of third-party products or services

4. Future Paid Services

Should we introduce paid products, services, or premium content in the future, we will update this Refund Policy accordingly with clear terms regarding:

• Refund eligibility criteria
• Refund request procedures
• Refund processing timeframes
• Exceptions and limitations
• Contact information for refund requests

Any such changes will be prominently displayed on our Website with advance notice to users.

5. Donations or Voluntary Contributions

If we accept donations or voluntary contributions in the future:

• Donations are typically non-refundable as they are voluntary contributions
• Refund requests will be considered on a case-by-case basis
• Processing errors or unauthorized transactions may be eligible for refunds
• Specific terms will be provided at the time of donation

6. Cryptocurrency Transactions

We do not currently accept cryptocurrency payments. However, if we do in the future, please note:

• Cryptocurrency transactions are generally irreversible by nature
• Refunds for cryptocurrency payments may not be possible
• Value fluctuations are not grounds for refunds
• Specific cryptocurrency refund terms will be clearly stated

7. Technical Issues and Website Access

We strive to maintain Website availability and functionality. However:

• We do not guarantee uninterrupted access to our Website
• Technical issues, maintenance, or downtime do not constitute grounds for compensation
• We are not liable for any losses resulting from Website unavailability
• Content accuracy issues do not entitle users to compensation

8. Erroneous Charges

If you believe you have been erroneously charged by Jito Hub:

8.1 Immediate Action

Contact us immediately at info@jito-solana.org with the following information:

• Your full name and contact information
• Description of the charge
• Transaction date and amount
• Payment method used
• Any supporting documentation (receipts, confirmations)

8.2 Investigation

We will investigate all claims of erroneous charges promptly and thoroughly. If we determine that a charge was made in error, we will process a full refund within 14 business days.

9. Educational Content Disclaimer

All information provided on our Website is for educational purposes only. We do not offer refunds for:

• Investment decisions made based on our content
• Financial losses related to cryptocurrency investments
• Dissatisfaction with free educational content
• Changes in market conditions or cryptocurrency values
• Time spent reading our content

10. Contact Information for Inquiries

For any questions or concerns about this Refund Policy, or if you believe you have been charged in error, please contact us:

Jito Hub
Studio 93 Jordan Street
New Lucaston W6 7PR
United Kingdom
Phone: +441578575163
Email: info@jito-solana.org
Company Registration: 36294291

Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

11. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. If we offer paid services in the future, consumers in the UK and EU will retain all rights provided by law, including:

• Right to cancel within 14 days (Distance Selling Regulations)
• Right to refund for faulty or misrepresented products/services
• Right to compensation for unfair commercial practices
• Other rights provided by the Consumer Rights Act 2015 (UK) and EU consumer directives

12. Chargeback Fraud

If we implement paid services in the future, we reserve the right to:

• Contest fraudulent chargebacks
• Suspend or terminate accounts associated with chargeback abuse
• Pursue legal action for fraudulent refund claims
• Report fraudulent activity to relevant authorities

13. Modification of Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website with an updated "Last Updated" date. Material changes will be notified through prominent Website notices.

Your continued use of our Website after changes to this policy constitutes acceptance of the modified terms.

14. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

Before pursuing legal action regarding any refund dispute, we encourage you to contact us to resolve the matter informally. We are committed to addressing concerns fairly and promptly.

16. No Warranty

Our free educational content is provided "as is" without warranties of any kind. We make no guarantees regarding:

• Accuracy or completeness of information
• Suitability for particular investment strategies
• Results from using our educational materials
• Profitability of any strategies discussed

17. Severability

If any provision of this Refund Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Acknowledgment

By using our Website, you acknowledge that you have read, understood, and agree to this Refund Policy. You further acknowledge that Jito Hub currently does not offer paid products or services requiring refunds.